FAQ

 System Requirements and Installation
Q: What are the system requirements for using Masterworks?
Masterworks is an easy to use online collaboration and end to end project management solution. All you require is a PC/Laptop/iPAD/Tablet running any standard Web Browser (Like Internet Explorer, FireFox, Opera,etc.) and an internet connection.
Q: Can I access Masterworks from my Mobile Device?
Yes, Masterworks supports all mobile devices, even the iPAD.
Q: What are the different plans through which I can use Masterworks?
Masterworks is offered as two model, the subscription model and the license purchase model. In the Subscription Model, Masterworks is offered as an online service by Aurigo. In the License Purchase Model, Masterworks is hosted at your site with your servers.
Q: Do I need to install Masterworks on every user's system?
Since the subscription model of Masterworks is a web application, you do not require any installation.
Q: How long does it take to install Masterworks? From the time of Purchase of
     Masterworks, how soon can I use the solution?
The subscription model of Masterworks is available as an online service, and there is no installation procedure, and therefore no time involved. Once you have completed the Registration and Sign-Up Procedure, the solution will be available to your organization within 48 hours. If you are purchasing the licensed version, then our team of professionals will help you perform an installation on a server in your IT environment.
Q: How many months does it take for me to start using the solution?
Unlike other enterprise solutions which take months for implementation to be completed before your start using them, you can start using Masterworks within hours of your purchase. Once you have completed the Registration and Sign-Up Procedure, the solution will be available to your organization within 48 hours. Masterworks comes with all of the business processes you are used to out-of-the-box, and it can also be configured to meet your needs. If you require a complete business process study our team of consultants are there to help you tweek the system to meet any possible need.
Q: I do not have an IT team or IT infrastructure to manage the solution; can I use
     Masterworks without worrying about the IT team and infrastructure?
The subscription model for Masterworks allows you to use it as a service, without any involvement of an IT team or any sophisticated IT infrastructure for maintenance. All you require is a PC/Laptop/iPAD/Tablet running any standard Web Browser (Like Internet Explorer, FireFox, Opera,etc.) and an internet connection. If you do purchase the on premise license we will train your IT team to install the solution or allocate our IT resources to set it up for you at a nominal fee.
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